Frequently Asked Questions
1. How long does it take to process an order?
It can take up to 3 business days (excluding weekends and holidays) to process an order, most order are processed within 24 hours of purchase.
2. How long does shipping take once my order has been processed?
Once your order has been processed it can take 1 to 10 business days to ship orders from Canada. If you are in the US, UK or shopping from an international country please note that it can take up to 3 to 10 business days to receive your order.
Once your order has been shipped you'll receive a tracking number via Canada Post to track your order. Please note that there may be delays due to COVID-19.
3. I purchased a product but I didn't receive a confirmation number.
Please make sure that you double check your spam/junk mail. Double check that you've entered the correct email address at checkout. If you believe that you may have entered the wrong email address, please send an email with your name and order number using the general contact form in the 'CONTACT' section.
4. I purchased a product, got charged but I didn't receive a confirmation number via email?
Sometimes there may be an issue with your financial institution or the card that you're using. Please give it 24 hours to see the charges reverse into your account. If you didn't receive a confirmation email regarding your order we did not receive your payment. All orders received on our end automatically receive a confirmation email.
5. Can I change my order once it been paid for?
Unfortunately, you cannot change an order once it's been paid for. Please make sure you double check your order before paying at checkout.
6. Can I change my address once my order has been paid for?
You cannot change your address once your order has been processed.
7. Do the workout programs expire?
You have lifetime access any workout program you purchase. As long as you download the program and save it to your computer, hard drive or any external device you will always have access.